Property Operations
Manage properties, units, tenants, contractors and maintenance history from a central workspace.
18 George Street
24 units · 3 open
22 Pitt Street
16 units · 1 open
7 York Street
40 units · 5 open
AI-powered property operations
Property maintenance, handled intelligently.
From the first tenant call to the final work order.
Propaide helps property teams manage maintenance requests, contractors, work orders and tenant communication from one intelligent platform. AI answers calls, understands maintenance issues, retrieves property information and coordinates the next action automatically.
No credit card required · Built for property teams
app.propaide.com
Good morning, Sarah
Property Operations
Search
SL
24
Open Requests
+3 today
4
Urgent
2 emergencies
7
Waiting for Contractor
3 quoted
12
Completed Today
+18% vs avg
Maintenance RequestsAI monitoring
#1842
Ceiling Leak
18 George Street · Unit 503
AI triaged
#1845
No Hot Water
22 Pitt Street · Unit 204
Awaiting contractor
#1847
Electrical Outage
7 York Street · Unit 901
Contractor dispatched
One intelligent workspace for your entire property operation
Property Managers
Strata Managers
Building Managers
Maintenance Teams
Everything your property team needs. One platform.
Manage properties, tenants, contractors, maintenance requests and work orders while AI handles repetitive operational work in the background.
AI Maintenance Triage
Automatically understand tenant maintenance requests, classify the issue and determine urgency.
“There’s water coming through the bathroom ceiling and it’s getting worse.”
CategoryPlumbing
PriorityEmergency
IssueActive ceiling leak
Intelligent Automation
Let AI retrieve property information, recommend contractors, prepare estimates and coordinate follow-up actions.
1
Retrieve property informationrunning
2
Recommend contractor
3
Prepare estimate
4
Coordinate follow-up
AI Voice
Every maintenance call answered. 24/7.
Propaide’s AI phone assistant handles tenant maintenance calls in real time. It identifies the tenant, understands the issue, asks relevant follow-up questions and creates structured maintenance requests automatically.
- Real-time AI conversations
- Tenant and property identification
- Maintenance issue classification
- Automatic request creation
- Emergency detection
- No more missed maintenance calls
Incoming Call00:42
JS
John Smith
Unit 503 · 18 George Street
Tenant
There's water leaking from my bathroom ceiling.Propaide AI
Is the water still actively leaking?Tenant
Yes, quite badly.AI Analysis
PlumbingEmergencyActive Leak
Maintenance Request #1842 created
AI Agent
AI that doesn’t just answer questions. It gets work done.
Propaide’s AI takes actions across the property management workflow instead of behaving like a normal chatbot. It moves each maintenance issue forward step by step, pausing only where a manager’s decision is needed.
Propaide combines your operational data, maintenance history and property documents to decide what should happen next.
Tenant Request
Phone, chat or web
Identify Property
Match unit, tenant and history
Understand Issue
Category and description
Retrieve Context
Manuals, warranties, rules
Assess Urgency
Emergency detection
Select Contractor
Right trade, right area
Estimate Cost
From pricing and past jobs
Manager Approval
You stay in control
Create Work Order
Dispatched and tracked
Property Intelligence
Your building knowledge, instantly available.
Upload building manuals, warranties, strata rules, emergency procedures and contractor agreements. Propaide understands your property documentation and uses it when handling maintenance requests.
Building Manual.pdf
4.2 MB
Emergency Procedures.pdf
1.1 MB
Daikin Warranty.pdf
820 KB
Preferred Contractors.pdf
540 KB
AI Result
Unit 503 Air Conditioner
Daikin FTXM50
Installed
March 2024
Warranty
5 years
Recommended action
Contact authorised warranty service provider.
Source · Daikin Warranty.pdf · Building Manual.pdf
AI decisions grounded in your actual property information.
AI Operations Assistant
Run your operation by asking.
Property managers can interact with their entire operation through a conversational AI interface — and Propaide carries out the work, not just the conversation.
- Query requests, properties and contractors in plain language
- Take actions like assigning contractors and creating work orders
- Every action is logged and reversible
Propaide AssistantOnline
Show me urgent maintenance requests that haven’t been assigned.
search_maintenance_requests · unassigned · priority ≥ highrunning
3 requests require attention.
#1842Emergency
Ceiling Leak
18 George Street
#1851Emergency
Electrical Fault
32 Crown Street
#1854High
Broken Entry Door
12 King Street
Assign ABC Plumbing to #1842.
assign_contractor · #1842 → ABC Plumbingdone
ABC Plumbing has been assigned.
Work Order #392 created
AI Estimates
Make faster maintenance decisions.
Propaide uses contractor pricing and previous maintenance history to help managers estimate job costs before any work is dispatched.
Faster sign-off
Decisions in minutes, not days
Grounded
Real contractor rates
Comparable
Benchmarked to past jobs
Ceiling Leak
18 George Street · Unit 503
From request to resolution.
Every maintenance issue follows the same clear path — AI moves it forward, and managers approve what matters.
01
Report
Tenant reports an issue through phone, chat or web.
02
Understand
AI identifies the property, issue and urgency.
03
Coordinate
Propaide recommends the appropriate contractor and next action.
04
Approve
Manager reviews important decisions before work is dispatched.
05
Resolve
Work orders, updates and follow-ups stay in one place until completion.
Built for modern property operations
A complete toolkit for maintenance, contractors and tenant communication — with AI woven through every step.
Property CRM
Properties, units, tenants and owners in one connected record.
Maintenance Requests
Capture, triage and track every issue from open to resolved.
AI Voice Agent
Answer tenant maintenance calls 24/7 and log structured requests.
AI Operations Assistant
Run your operation with natural-language commands.
Contractor Management
Trades, rates, coverage areas and performance history.
Smart Work Orders
Auto-drafted work orders with scope, cost and timeline.
Property Knowledge
Manuals, warranties and rules Propaide can actually read.
AI Estimates
Cost ranges from contractor pricing and past jobs.
Maintenance History
A complete timeline for every unit and asset.
Automated Follow-ups
Propaide chases updates until the job is done.
Real-time Status Tracking
Live status across every request and work order.
Document Management
Central, searchable storage for building documentation.
Control
Automation when you want it. Control when you need it.
Propaide can automate repetitive work while keeping property managers in control of important actions.
- Automatically classify maintenance requests
- Automatically retrieve building information
- Automatically suggest contractors
- Require approval before dispatching contractors
- Require approval above spending limits
- Keep a complete activity history
AI Recommendation
Dispatch ABC Plumbing
Estimated cost$350–$500
Spend less time coordinating maintenance.
Let Propaide handle the repetitive work so your team can focus on properties, people and decisions that matter.